I wanted to write this after I was extremely annoyed by a customer service rep over the phone when I called one of my providers of something or other, (I honestly don’t remember what or who it was), but I made myself wait in order to calm down a little and not just fill the page with a vituperative fountain of hate.
You know how those calls go and how they often manage to annoy you, pretty much regardless of what you’re even calling about. Its the automated queuing system at the beginning of the call that keeps sending you where you don’t want to be; or the inexplicably long wait times; or some nube on the other end of the phone who is working in the “Tech Support” area of your ISP who clearly has no Tech Idea and has to keep putting you on hold so they can go and look up the problem in their troubleshooting manual.
These are all worthy reasons for being a bit pissed off before…(perhaps slightly prematurely, but then again maybe not), during and after a call to any sort of customer service center. None of these reasons were what set me off my ranting rocker however.
My customer service officer was extremely courteous and helpful, was dutifully going about the business of solving my problem with no issues or delays, and I hadn’t even been transferred 17 times or had had to wait for long. All in all the call was heading down the line of one that would receive all 5 out of 5’s in the customer satisfaction survey that I would be unlikely to complete as it hit my email 3 seconds after disconnecting.
We were actually at the point of that killing time conversation that you sometimes get into with the complete stranger on the other end of the phone when it all went downhill. You know that bit where you’re waiting for something to update or they are doing whatever they are doing and they start saying things like “how’s your day been today?” and so on to fill the awkward period of not talking.
At one such moment of my time on the phone with this young guy, (Tran, I think from memory), Lola the puppy, began the process of jumping all over me resulting in my making weird utterances down the line as I tried to get her off me. I apologized for the oddness and explained what had just happened. This immediately led to Tran making ooh-ahh noises and asking what sort of puppy. I said Lola was a lab cross rotty. “WOW” he exclaimed, “She must be huge huh?” I said she was already at that time, about 4 months old, but full grown she would indeed be large.
Feeling some sort of mistaken dog owner comradery, Tran then launched into the story of his pet owning life. He had brought his girlfriend a puppy for Christmas. “Oh yes”, I ask on queue, “What type of puppy is it?” It was a Pomeranian or something I think. He mentioned it was a ‘mini’ and I’m not sure that you can actually get a mini Pomeranian, unless crossed with something else at least, so I don’t know exactly what it was. It sort of sounded like Tran didn’t really know either!
Then he went on to tell me that the puppy was so cute and fluffy and adorable when they got it, but now, “it had grown a bit bigger, but it was still really small, but its not as cute now and not as fluffy and it’s…like… weeing all over the apartment” and how neither he nor his girlfriend liked picking up after it and so now they think they are going to have to get rid of it!!!!!!!! Let me just add a few more !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! so you get a full understanding of how utterly appalled, infuriated, shocked….flabbergasted…disgusted…I was at this comment.
Against my better judgment, (purely due to the fact that I had some sort of account with this company and this guy was looking at my details as we had this conversation), I nevertheless launched into a tirade of rebukes at the extraordinary lack of thought and responsibility and overall bad humanism of he and his girlfriend. I’ll spare you the exact replay version because I’m sure you can imagine how it went. Are you kidding me? You can’t just get rid of it? What the hell dude? That’s unbelievably uncool and irresponsible behavior. And so on.
He naturally laughed this off and claimed he was kidding, which I’m certain he was not, and I ended my call with my issue, hopefully, resolved, but I was so incensed by this entire situation and his attitude of abandonment and easy come easy go-ed-ness that I spent the rest of the day feeling wretched for the poor Pomeranian and hugging my own sweet little girl and reinforcing her trust and knowledge of my love and commitment to her.
So the end of this post is just a cry to all to PLEASE think long and hard about your decisions, in general, but also where pet ownership is concerned.
If you are not willing to commit to an animal, completely, for at least, AT LEAST, the next 10 -12-15 years, if you’re lucky, then please DO NOT GET A PET!
Commitment means that no matter what, you will not abandon this innocent being who is looking to you for love and care. It means if you have to move, unexpectedly, on purpose, across the country, across the world, you take them, you move to a place where they are allowed to be and able to be. You don’t move to a 1 bedroom apartment that has a NO PETS clause, if you have a dog or a cat or a bird. No matter how much you might love the place. No matter how close it is to the train. You just don’t. You find a different place to live. A place where they are allowed and happy and have what they need.
You don’t decide one year into your pets life with you that you are going to go backpack around Europe for a year. Because you know what? They cant go!!
Don’t even get me started on pets and having kids. If you are a good and responsible pet owner, you should not have to sacrifice your 4 legged love because of your 2 legged love. And I’m a mum of a 6yo boy who is the light and love of my life, but that didn’t mean that when he came home from the hospital, that our old girl Molly got shoved outside and the door slammed in her face. In fact when the maternal child health nurse came to visit and TOLD me the dog was going to have to stay outside from now on, I put her outside, called her agency and told them to send me a different nurse and that ‘Judy’ was not welcome back. Molly was an exceptionally gentle and loving dog but as far as other animals go, I know caution must always be front and center but,…they CAN ACTUALLY COEXIST…not only that, they can be the ultimate of buddies. You just have to put the time and effort into making it work. This is a whole other post that I’m going to come back to another time because I think it really needs to be discussed further.
Anyway, the point is.. a dog, cat, bird, rat, teacup piggy, raccoon, goat, pony…whatever….IS NOT JUST FOR CHRISTMAS.
In fact, you know what, they are not good presents at all.
There are obviously exceptions to this: responsible parents giving a child a puppy for Christmas when the family has thought LONG AND HARD about the decision and the child is aware of the requirements of responsibility involved and the parents are willing and accepting of ultimate responsibility is one such example.
Surprise puppies or kittens or any other animal for your girlfriend, who is completely irresponsible and unwilling to chip their nail polish and devoid of a soul… is not.
Buy them a bloody beanie boo instead!